BedPro Privacy Policy – How We Protect Your Data in Pakistan

1. Introduction

BedPro ("we", "us", "the Platform") operates bedpro.ws, an online casino and sports betting platform designed specifically for Pakistani players. This Privacy Policy describes how BedPro collects, uses, stores and protects the personal information of registered players and visitors to our platform.

We understand that Pakistani players need to trust a platform with their personal data before they can use it comfortably. That trust is not something we take lightly. This policy is written in plain language because we want you to actually understand it, not struggle through legalese that obscures what is really happening with your information.

By registering a BedPro account or using any part of the bedpro.ws platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. This Privacy Policy forms part of BedPro's Terms and Conditions.

2. What We Collect

BedPro collects only the personal data that is genuinely necessary to operate your account, process your transactions, verify your identity and comply with our legal obligations. We do not collect data out of habit or for vague future purposes. The categories of data we collect are as follows:

2.1 Registration Data

When you create a BedPro account, we collect the information you provide during registration. This typically includes your mobile phone number, a chosen password (stored in hashed form – never in plain text), your date of birth and any additional details collected during the registration flow.

2.2 Identity Verification Data

When BedPro requires identity verification – which may occur when you reach certain withdrawal thresholds or as part of routine compliance checks – we may collect copies of identity documents such as your CNIC or passport, and proof of address documentation. These documents are used solely for identity verification purposes and are stored securely with access restricted to authorised compliance staff.

2.3 Transaction Data

BedPro records all financial transactions associated with your account, including deposit amounts, deposit methods, withdrawal amounts, withdrawal methods, dates and times of transactions and the balances resulting from each transaction. This transaction history is part of your account record and is necessary for us to operate your account correctly and resolve any payment disputes.

2.4 Gameplay Data

We record information about your activity on the BedPro platform, including the games you play, bet amounts, game results, session durations and navigation patterns within the platform. This data is used to operate the games correctly, detect unusual activity, personalise your lobby experience and support responsible gaming monitoring.

2.5 Device and Technical Data

When you access BedPro, our systems automatically collect certain technical information from your device and connection, including your IP address, device type, operating system, browser type and version, screen resolution and general geographic location inferred from your IP address. This data is used for security purposes, fraud detection and to optimise the platform's performance on the devices our Pakistani players use most commonly.

2.6 Communications Data

When you contact BedPro's support team through live chat or email, we retain records of those communications. This helps us maintain the quality of our support, resolve disputes and train our support agents. Support communications are stored securely and accessible only to authorised BedPro staff.

3. How We Use Your Data

BedPro uses the data we collect for specific, defined purposes. We do not process personal data in ways that go beyond what is described below without seeking fresh consent or establishing a new legal basis for doing so.

3.1 Operating Your Account

The primary purpose for which BedPro processes your personal data is to operate your account correctly. This includes processing deposits and withdrawals, crediting bonuses, recording game results, maintaining your transaction history and communicating with you about your account. Without this processing your BedPro account simply could not function.

3.2 Identity Verification and Compliance

BedPro is required to verify the identity of players and monitor transactions as part of its anti-money-laundering and responsible gaming obligations. This is not optional for BedPro as an operator – it is a legal requirement. We process identity data and transaction records for this purpose only and store it for as long as required by our compliance obligations.

3.3 Security and Fraud Prevention

BedPro uses device data, IP information, login patterns and gameplay records to detect and prevent fraud, multiple account creation, bonus abuse and other prohibited activities. This processing protects all BedPro players from the harm that fraud and abuse cause to platform integrity.

3.4 Platform Improvement and Personalisation

BedPro uses aggregated and anonymised gameplay and navigation data to improve the platform – optimising the lobby layout, improving game loading performance on Pakistani mobile networks and understanding which features are most valued by our players. Individual player data is never used for marketing profiling without explicit consent.

3.5 Responsible Gaming

BedPro's responsible gaming system uses gameplay frequency data, deposit patterns and session duration records to identify players who may be experiencing difficulty with their gambling habits. This processing is carried out in the genuine interest of player welfare and is not used for any commercial purpose.

3.6 Customer Support

Support communications are used to resolve your queries, investigate complaints and improve the quality of our support service. Support records associated with dispute resolution may be retained for longer periods where required.

4. Sharing Your Data

BedPro does not sell your personal data to any third party under any circumstances. We do not share your personal data with advertisers, data brokers, marketing agencies or any other commercial entity for their own purposes. The only circumstances in which BedPro shares personal data with external parties are:

4.1 Payment Processors

To process your deposits and withdrawals, BedPro works with payment service providers who operate the Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card payment infrastructure. These providers receive only the payment data necessary to process each specific transaction. They are contractually prohibited from using this data for any purpose other than payment processing on BedPro's behalf.

4.2 Game Software Providers

The games on BedPro are operated by licensed software providers such as Pragmatic Play, Evolution, Spribe and others. When you launch and play a game, the game software provider's system receives session data necessary to run the game correctly, including bet amounts and game results. Game providers are contractually prohibited from using this data beyond the operation of their games.

4.3 Legal and Regulatory Obligations

BedPro may be required to disclose personal data to law enforcement authorities, financial intelligence units or other government bodies where legally obligated to do so. Such disclosures are made only to the extent legally required and in the manner prescribed by applicable law.

4.4 Service Providers

BedPro uses a small number of third-party technology service providers to support the operation of the platform – including cloud hosting and cybersecurity services. These providers process data only on BedPro's instructions and are bound by data processing agreements that prohibit them from using your data for their own purposes.

5. Payment Data

Pakistani players entrust BedPro with the mobile wallet and bank account details used for deposits and withdrawals through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard. BedPro treats payment data with the highest level of care.

Payment instrument details – including mobile wallet numbers and bank account information – are tokenised when processed. This means that BedPro's systems store a secure token that references the payment method rather than the actual account number or mobile number in readable form. Even in the unlikely event of a data breach, your payment account details would not be exposed in usable form.

Card payment data (Visa/Mastercard) is handled in accordance with Payment Card Industry Data Security Standards (PCI DSS). BedPro does not store full card numbers, CVV codes or card expiry dates on its own servers. This data passes through certified payment gateway infrastructure and is never retained by BedPro directly.

Transaction records – including amounts, dates and the type of payment method used – are retained as part of your account history for compliance and dispute resolution purposes. These records do not contain the full payment instrument details and cannot be used to make payments or withdrawals independently of your BedPro account.

6. How We Protect Your Data

BedPro applies multiple layers of technical and organisational security measures to protect the personal data of Pakistani players:

• 256-bit SSL Encryption: All data transmitted between your device and BedPro's servers is encrypted using TLS 1.2 or higher – the same encryption standard used by international banks and financial institutions. This applies to every page of bedpro.ws, not just the login and payment screens.
• Password Hashing: Your BedPro account password is stored as a one-way cryptographic hash. BedPro staff cannot see your password and it cannot be recovered if forgotten – only reset through the secure password reset process.
• Two-Factor Authentication: BedPro offers two-factor authentication (2FA) for all accounts. We strongly recommend enabling this feature, particularly if you use BedPro from shared or public devices.
• Access Controls: Internal access to player personal data is restricted to authorised BedPro staff on a need-to-know basis. Access is logged and audited regularly.
• Regular Security Assessments: BedPro conducts periodic security assessments to identify and address vulnerabilities in our systems before they can be exploited.
• Fraud Detection Systems: BedPro operates automated fraud detection tools that monitor account activity in real time and flag unusual patterns for review by our security team.

While BedPro takes every reasonable measure to protect your data, no system can guarantee 100% security against all threats. You also have a role to play in keeping your account safe – use a strong, unique password, enable 2FA and never share your login credentials with anyone.

7. Data Retention

BedPro retains personal data only for as long as necessary to fulfil the purpose for which it was collected, and to comply with applicable legal and regulatory obligations.

For active BedPro accounts, personal data is retained throughout the life of the account and for a period after account closure as required by our compliance obligations. Transaction records and identity verification data are typically retained for a period of five years following account closure in accordance with standard anti-money-laundering record-keeping requirements.

Gameplay records and support communications are retained for shorter periods unless they are relevant to an open dispute or compliance matter, in which case they may be retained until the matter is resolved.

If you request deletion of your personal data, BedPro will delete or anonymise all data that is not subject to a legal retention obligation. Data that must be retained for legal reasons will be isolated from active processing and used only for the compliance purpose that requires its retention.

8. Cookies & Tracking

BedPro uses cookies and similar technologies to operate the platform correctly, maintain your login session and gather analytics information that helps us improve the platform for Pakistani players. Here is a breakdown of how we use these technologies:

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using BedPro but may affect certain personalisation features. Essential and security cookies cannot be disabled through browser settings without affecting core platform functionality.

9. Your Rights

As a BedPro player, you have the following rights over your personal data. You can exercise any of these rights at any time by contacting our support team through live chat or at support@bedpro.ws:

BedPro will respond to all personal data rights requests within 30 days. In complex cases this period may be extended by a further 30 days with notification to you. There is no charge for exercising your rights. Requests that are manifestly unfounded or excessive may be declined with a written explanation.

10. Minors

BedPro's platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. During registration, all players confirm that they are 18 or older and BedPro reserves the right to conduct age verification checks at any point.

If BedPro discovers that personal data has been collected from a person under the age of 18, that account will be closed immediately, the data will be deleted and any funds in the account will be returned after review. If you are a parent or guardian and believe that a minor has accessed BedPro using your device or account details, please contact our support team immediately so that the situation can be addressed without delay.

11. Policy Changes

BedPro may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or platform features. When we make material changes to this policy, we will notify registered players through one or more of the following: a notice on the BedPro platform at login; an email to the registered mobile-linked address; or an in-platform notification.

The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Privacy Policy periodically. Continued use of the BedPro platform following notification of a policy update constitutes acceptance of the revised policy. If you do not agree with the updated policy, please contact our support team to discuss your account options.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the personal data BedPro holds about you, please contact our support team. We are available 24 hours a day, 7 days a week in both Urdu and English.

For data deletion or access requests, please include your registered mobile number and a brief description of your request in your message. BedPro will respond within 30 days and may require identity verification before processing the request to protect against unauthorised access to account data.